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Top tips on complaining: Read this first! General tips and reminders to help you get the right result.

Complaints Procedures: Your guide to accessing the complaints procedures for organisations, industries, government departments and others.

Signposts: If you are unsure to whom you should make a complaint then visit this section. Various examples of 'day-to-day events' and 'life events' are given with pointers that should help you indentify the correct procedure and organisation.

Complaints Wizard: If you're not really sure where to start then use our complaints wizard and follow the easy to answer questions.

Legal Section: Legal tips and reminders.

Know Your Rights: Knowing your rights before you complain is always a good idea. This section contains a wealth of links to leaflets and information about your rights. There is also a reference section to legal and historical documents for your information.

Fun Stuff: Complaining has a lighter side and here it is!

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